STANDARD GUIDELINES FOR SERVICE

GENERAL FACILITIES

Our goal is to serve you to your complete satisfaction. Our guidelines are designed to enable us to achieve this goal … not limit us. We will always be available to work out any additional requests with you not specifically addressed in these guidelines.

DUSTING: File cabinets, copy machines, bookshelves, tables and other furniture will be dusted with a treated dust cloth weekly.

Low dusting of chair rails and legs, desks and table legs, baseboards, ledges, vents, etc. will be done monthly.

High dusting of ledges, picture frames, door frames, vents, etc. will be done monthly,

Vertical dusting of sides of desks, cabinets, files, bookshelves, etc. will be done monthly.

DESKS: Desktops will be dusted with a treated cloth each service and polished or damp wiped as needed. Papers left on desks will not be disturbed. Desk accessories including computer screens (if turned off), calculators, calendars, letter trays, etc. will be dusted weekly.

TELEPHONES: Telephones will be dusted daily and sanitized weekly.

WINDOW SILLS: Windowsills will be dusted weekly.

MINI-BLINDS: Mini-blinds will be dusted monthly. (For washing, see list of specialized services.)

UPHOLSTERED FURNITURE: All upholstered furniture will be vacuumed monthly.

VINYL FURNITURE: All vinyl furniture will be damp wiped and dried weekly.

WATER FOUNTAINS: Water fountains will be cleaned, sanitized and polished each service.

FINGER MARKS: Finger marks and smudges will be removed from desks, partitions, doors, light switches and woodwork weekly.

CARPETS: Carpets will be vacuumed each service with a commercial power vacuum in all open areas and traffic ways. All carpeting will be thoroughly vacuumed weekly including knee holes of desks, behind doors, under and behind movable furniture and equipment. (Does not include handpicking staples from carpet.) Edges and corners will be vacuumed monthly, or as needed. Small spots will be removed weekly, excessive spot removal excepted. (For steam/shampoo, dry/chem. Cleaning, see list of specialized services.)

TILE FLOORS: Tile floors will be thoroughly swept with a treated dust mop. Complete mopping will be done as needed. Spray buff and strip/wax are arranged and invoiced separately.

MATS & RUNNERS: Mats and runners will be cleaned each service and thoroughly vacuumed or damp mopped weekly.

PLASTIC CHAIR MATS: Plastic chair mats will be spot cleaned weekly.

GLASS PARTITIONS: Partition glass will be spot cleaned as needed and completely cleaned quarterly.

WALLS: Marks and smudges will be removed from walls as long as their removal does not spoil the general appearance of the walls.

TRASH DISPOSAL: Trash containers will be emptied each service and trash taken to the designated area. Plastic liners from you stock will be installed as needed. Trash containers will be cleaned when needed, excessive washing excepted.

RECYCLING: Recycling can be customized to fit individual needs.

COBWEBS: Cobwebs will be removed from window frames and corners as needed.

ENTRANCE AND RECEPTION AREAS

Special attention will be given to this area to insure a favorable impression

is presented to everyone who enters your facility.

ENTRANCE GLASS: Glass in entrance doors and receptionist partitions will be cleaned each service on both sides to remove smudges and fingerprints.

FURNTURE: Reception desk and tabletops will be polished or damp wiped each service. Vinyl furniture will be damp wiped weekly. Upholstered furniture will be vacuumed weekly. Magazines will be stacked or arranged in an orderly manner.

FLOORS: Floors will be vacuumed or swept and damp mopped each service.

RESTROOMS

We realize that your restrooms are an area of special concern and attention to you and your employees.

Our objective is to keep them clean, sanitized and fresh on a consistent basis.

FIXTURES: Toilet bowls, toilet seats, urinals and sinks will be cleaned and sanitized each service. Bright metal will be cleaned and polished each service.

TRASH CONTAINERS: Trash containers will be emptied each service and trash taken to a designated area. Exterior of containers will be spot cleaned each service. Plastic liners will be installed from your stock.

GLASS: Glass and mirrors will be cleaned and polished each service.

WALLS: Splash marks will be removed from walls around sinks and dispensers each service. Ceramic walls will be spot cleaned each service. Partition walls and doors will be spot cleaned each service, wiped down and sanitized monthly.

DISPENSERS: Dispensers will be cleaned and polished each service and supplies installed from your stock.

FLOORS: Floors will be swept, damp mopped and sanitized each service.

LUNCHROOM, KITCHEN AND COFFEE AREAS

In order to help you provide a pleasant, attractive atmosphere for your employees, these areas will be

maintained in a clean, sanitary condition.

FURNITURE: Tables and counter tops will be damp wiped each service. Chairs will be spot cleaned each service.

CABINETS & METAL WORK: Cabinet exteriors will be spot cleaned each service and thoroughly cleaned weekly. Bright metal will be cleaned and polished each service.

VENDING MACHINES: Machines will be spot cleaned each service and damp wiped weekly if not included in vendor’s contract.

TRASH CONTAINERS: Trash containers will be emptied each service and trash taken to a designated area. Exterior of containers will be spot cleaned each service. Plastic liners will be installed from you stock.

FLOORS: Floors will be vacuumed or swept and damp mopped each service.

MICROWAVE OVENS: Microwave ovens will be damp wiped and cleaned inside and out as needed.